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Gmail, YouTube, Google Docs, and other Google services hit by massive outage

Multiple Google services and websites including YouTube, Gmail, Google Assistant, and Google Docs were down for around an hr on Monday morning after being smasher with a widespread outage. Google acknowledged the issues with Gmail, affecting both its clientele and personal services, at 6:55AM ET, and said the problem was fixed for the "vast legal age" of users at 7:52AM ET. Identical notices were posted across the position pages for the rest of Google's services.

Google's preliminary judgment blames a glitch in identity management for the outage. "The root cause was an release in our automated quota management system which reduced capacity for Google's median identity management system, causing it to return errors globally," the company wrote on its taint support page. "As a result, we couldn't verify that user requests were authenticated and served errors to our users." The outage also affected Google's internal systems.

Reports cursorily affixed on Chitter after users couldn't access Google's basic services, causing the hashtag "#YouTubeDOWN" to course. At its peak, the position page for Google's services was a sea of red, to indicate they were entirely suffering an outage. Complete services are now green indicating that they're amply operational.

All of Google's services reported an outage at one point.
Screenshot: Google

The world's dependence on Google services LED to a truly staggering number of reports on DownDetector, with the phone number of reported YouTube problems peaking at over 100,000. Some users ground YouTube was still functional if they visited IT in an incognito browser without signing in. Google Workspace apps like Docs and Meet were also down.

Users also reported that smart home gadgets joint with Google Helper were experiencing issues. We verified that a Cuddle Hub smart display was unable to keep in line a connected smart heater, for example.

Third-party apps and services that rely on Google's noncurrent end services, like Pokémon Go, were likewise hit by problems.

However, despite the outage affecting numerous Google services, its core search product continued to function, and third-political party ads were still viewing in results.

The outage was worldwide. We corroborated that services experienced issues in the US, United Kingdom of Great Britain and Northern Irelan, Netherlands, and Nihon, and DownDetector's outage reports spanned the globe.

Update December 15th, 3:27AM ET: Added Google's preliminary assessment of what caused the outage.

Gmail, YouTube, Google Docs, and other Google services hit by massive outage

Source: https://www.theverge.com/2020/12/14/22173803/gmail-youtube-google-assistant-docs-down-outage

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